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Yechiel Steinberg 1 Jerusalem, IL 9677149

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    Frequently Asked Questions

    Send us an inquiry with your order number, and we’ll reply with step-by-step instructions. Items can be returned or exchanged within 30 days of delivery, as long as they’re in the same condition as received and in the original packaging.

    Tracking details are sent to your email once your order ships. Please check your spam/junk folder as well. If you can’t find it, reach out and we’ll resend your tracking link.

    In many cases, yes. Contact us with your request and the product number, and we’ll confirm what’s possible, timing, and any additional cost or production time required.

    If your piece arrives with an issue or needs repair, contact us with your order number and a clear photo. We offer a 6-month warranty from delivery, and repair services afterward as well.

    Yes, contact us as soon as possible with your order number and the correct address. If your order hasn’t shipped yet, we’ll update it for you. If it’s already shipped, we’ll do our best to help with the next steps.

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